Shipping and Delivery
Important
Please ensure delivery address entered at checkout is correct before submitting your order. Delivery information entered at checkout is not changed or edited and will be the address items get delivered to.
LeeBB Art cannot be held responsible for any items being delivered to incorrect addresses and no refunds will be given under these circumstances.
Original Paintings
United Kingdom
Original paintings of all sizes are sent via Royal Mail Tracked 48 with signature and with insurance. I aim to ship within a week of purchase.
Worldwide (Non-EU Countries)
Original paintings of all sizes are sent via Royal Mail Tracked and Signed For from the United Kingdom.
PLEASE NOTE: International customers are responsible for covering any duties & taxes applied by their own country of residence, LeeBB Art cannot be held accountable for such charges.
Worldwide (EU Countries)
We are currently not able to ship to EU countries.
Prints
United Kingdom
Artwork prints of all sizes are sent via Royal Mail Tracked 48 with signature and with insurance. I aim to ship within a week of purchase.
Worldwide (Non-EU Countries)
Artwork prints of all sizes are sent via Royal Mail Tracked and Signed For from the United Kingdom.
PLEASE NOTE: International customers are responsible for covering any duties & taxes applied by their own country of residence, LeeBB Art cannot be held accountable for such charges.
Worldwide (EU Countries)
We are currently not able to ship to EU countries.
T-shirts, Beach Bags & Mugs
United Kingdom
All items are made to order, meaning we do not hold stock. If you have ordered more than one item, they could arrive at separate times.
It can take up to 10 working days for your order to arrive in busy periods.
Items are delivered by Evri.
Worldwide (Non-EU Countries)
All items are made to order, meaning we do not hold stock. If you have ordered more than one item, they could arrive at separate times.
International Shipping will take approximately 15 working days.
PLEASE NOTE: International customers are responsible for covering any duties & taxes applied by their own country of residence, LeeBB Art cannot be held accountable for such charges.
Worldwide (EU Countries)
We are currently not able to ship to EU countries.
Frequently Asked Questions
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
Check your shipping confirmation email for any mistakes in the delivery address
Ask your local post office if they have your package
Stop by your neighbours in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or your neighbour’s, get in touch with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
For obvious reasons, there’s no way we can send replacements for the original artwork.
Orders
How are your prints made?
Prints are made in-house using high-quality inks and on professional-quality archival paper.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, get in touch.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please get in touch within a week with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Do you offer refunds?
Refunds are only offered to customers who receive the wrong or damaged items. If any of these apply, please get in touch with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/colour?
Our supplier makes prints on demand, so requesting a size exchange would mean producing an entirely new product and therefore, at this time, we don't offer exchanges.