Returns Policy

Last updated 23rd February 2025

Our policy lasts 28 days. If 28 days have passed since your purchase, unfortunately, we can't offer you a refund or exchange. If you are cancelling your order which is not damaged, defective or ordered in error, you must inform us within 14 days of receiving your order - we will then advise you to return your order to us. To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging. Several types of goods are exempt from being returned:

  • Free gifts or promotional items

  • Gift cards

  • Personalised Products (Items that have been modified with a name or message)

  • Commissioned Artwork (Artwork created specifically for you by the artist)

  • Calendars

  • Diaries

  • Year Planners

Refunds

Once your return is received and inspected, we will email you to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within 14 days. If your order is damaged or defective please contact us by email: leebbart@gmail.com or telephone: 07702 611 822 

Late or Missing

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us by email: leebbart@gmail.com or telephone: 07702 611 822

Shipping

To return your product, you should follow the instructions to mail your product to:

Lee Bagley-Bramwell

The full Address is given when you contact me.

Penkridge

STAFFORD, Staffordshire ST19 The full Postcode is given when you contact me.

United Kingdom

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item and a refund can only be authorised on our receipt of the original item.

Questions

If you have any questions concerning our return policy, contact us at: leebbart@gmail.com